Please do not email your support request directly to the engineer. The engineer may not respond to your request if sent directly to him for a variety of reasons. During the time of your email request for support, the engineer may be on vacation, taking personal time off, traveling, assigned to a project, or assigned to an existing issue. For any number of reasons, the engineer may not be reading his email and if the request is only sent to one person, your request may not receive the attention it deserves. Therefore, please follow our guide for obtaining support.